Customer Service Officer

A job opening for a Customer Service Officer at Seasons Pharmaceuticals.

Key duties include:
- Overseeing the entire customer experience and service quality throughout the organization.
- Creating and upholding customer service standards and guidelines.
- Recording, examining, and settling complaints together with the appropriate departments.
- Assisting corporate communication projects that involve customers and stakeholders.
- Helping to create customer announcements, newsletters, or service advisories.
- Collaborating with internal teams to put service improvement plans into action.
- Compiling customer feedback summaries for management review.
- Spotting service trends and suggesting improvement measures.
- Handling professional communications with customers about service updates, order problems, and company notices via phone, email, WhatsApp, and social media.

Application deadline: 26 March 2025.

Required qualifications and experience:
- A diploma or degree in Marketing, Business, or Communication.
- One to two years of experience in customer service or corporate communications and customer experience management.
- A customer‑focused mindset and strong communication abilities.

Applicants should send their CV with the position in the subject line to zimrecruitments@cospharm.org.