Chaplain

Organisational details
- Job title: Chaplain.
- Location: Harare.
- Department: Operations.
- Reports to: Cluster Manager.
- No subordinates.

Role purpose
The chaplain acts as a spiritual advisor and emotional supporter for bereaved families and friends, focusing on dignified funeral services and guiding the funeral process.

Key responsibilities
- Provide client care, manage funeral arrangements and drive business growth.
- Seek new business to meet revenue goals.
- Treat clients with respect and introduce families to the funeral consultant.
- Oversee funeral preparations to ensure the deceased is properly presented.
- Inform families about service changes and arrange alternative treatments if needed.
- Facilitate family viewing sessions before services.
- Manage chapel programs and schedules to prevent disruptions.
- Offer spiritual guidance and emotional comfort to grieving families without designated preachers.
- Create a supportive environment for family members and answer questions about the deceased.
- Visit staff facing hardship to provide encouragement.
- Lead morning prayers to foster a positive workplace culture.

Qualifications & competencies
- A degree in Theology or a related field.
- A valid Class 2 or 3 driver’s licence.
- Minimum 5 years’ experience in ministry, pastoral care or related work.
- Experience conducting funeral or memorial services.

Required skills
- Strong presentation and communication abilities.
- Ability to analyse data for marketing decisions.
- Report writing competence.
- Excellent written and spoken communication.
- Planning, organising and coordinating skills.
- Problem‑solving mindset.
- Strategic thinking.
- Confidentiality.
- Leadership qualities.
- Deadline orientation.
- Brand management expertise.
- Market research skills.
- Collaborative attitude.

Application instructions
Candidates who meet the criteria should deliver their CV to the HR office or send it by email to hr@doves.co.zw by 14:00 on Friday 06 March 2026.