Face-to-Face & Telemarketing Officer

Department: Fundraising
Location: Johannesburg, Gauteng

About MSF Southern Africa
Doctors Without Borders/Médecins Sans Frontières (MSF) Southern Africa is part of a worldwide humanitarian medical organisation committed to providing impartial healthcare to communities affected by armed conflict, natural disasters, disease outbreaks, and barriers to medical access. Guided by medical ethics and humanitarian principles, MSF teams operate in more than 70 countries, delivering essential care while also speaking out against humanitarian crises and health inequalities.
With its main office in Johannesburg and a secondary office in Cape Town, MSF Southern Africa serves as a regional centre for recruitment, communications, and operational support. The organisation is governed by the MSF Southern Africa Association, which includes over 300 members from seven countries in the region. MSF strongly values diversity and inclusivity and encourages applications from individuals of all backgrounds, identities, and abilities.

The Role: Face-to-Face & Telemarketing Officer
Are you a results-driven fundraising or sales professional who is passionate about humanitarian work?
In this role, you will be responsible for overseeing and strengthening the performance of external fundraising agencies. You will ensure effective donor acquisition and retention through active field engagement, training, quality assurance, and performance analysis. This position is ideal for an energetic leader who can motivate teams, improve campaign effectiveness, and uphold MSF’s ethical standards while supporting life-saving humanitarian programmes.

Key Responsibilities
• Agency and field leadership: Act as MSF’s on-the-ground representative by building strong relationships with agency managers and teams, conducting regular monitoring visits, providing coaching, and addressing operational challenges.
• Training and quality control: Facilitate training sessions, observe face-to-face interactions and telemarketing calls, refine scripts and techniques, implement quality assessment frameworks, and ensure accurate representation of MSF’s mission and values.
• Performance tracking and analysis: Monitor key indicators such as conversion rates, donor retention, and return on investment; compile performance reports; and work with digital, business intelligence, and retention teams to optimise outcomes.
• Compliance and donor care: Ensure adherence to ethical fundraising standards, branding guidelines, and data protection legislation (PoPIA); conduct audits; and manage donor feedback and complaints effectively.
• Administration and coordination: Oversee contracts, invoices, logistics, dashboards (including Salesforce), procurement processes, and agency renewals.
Collaboration and innovation: Share insights to improve campaigns and donor journeys, support system integration, and identify new methods to increase efficiency and effectiveness.

Candidate Profile
We are looking for a confident, persuasive professional with strong leadership capabilities and a commitment to humanitarian values.
Qualifications and Experience
• Diploma or Degree in Sales, Marketing, Communications, or a related field.
• Between 3 and 5 years of experience in direct sales, fundraising, or donor acquisition, including Face-to-Face and/or Telemarketing.
• Demonstrated ability to train, coach, and motivate teams, with experience managing external agencies.
• Proficiency in Microsoft Office (Excel or Google Sheets) and CRM platforms (Salesforce is an advantage).
• Valid South African driver’s licence and access to a reliable vehicle for regular travel.
• Excellent written and spoken English; additional language skills are beneficial.
Experience in call centres or face-to-face fundraising is advantageous; prior NGO or humanitarian experience is preferred.

Personal Attributes
• Results-focused and influential: Able to inspire performance and succeed in target-driven environments.
• Collaborative: Builds strong working relationships and contributes positively to team dynamics.
• Detail-conscious: Maintains high standards of accuracy, compliance, and data integrity.
• Culturally aware: Demonstrates sensitivity, discretion, and respect in diverse settings.
Principle-led: Aligns with MSF’s values of respect, transparency, integrity, accountability, trust, and empowerment, and adheres to MSF Behavioural Commitments.

Application Information:
Visit the link https://msfsa.bamboohr.com/careers/393
Closing date: 29 December 2025
Start date: 1 February 2026 (or as soon as possible thereafter)
Only shortlisted candidates will be contacted.
Data Protection Notice
MSF Southern Africa is committed to safeguarding personal information. By applying, candidates consent to the use of their personal data strictly for recruitment purposes, including application review, verification, and selection. All personal data will be handled confidentially and will not be used for any purpose outside the recruitment process.

MSF Southern Africa promotes an inclusive and equitable workplace and encourages applications from all qualified candidates, regardless of disability, gender identity, marital status, race, colour, ethnic or national origin, religion, belief, sexual orientation, or any other diversity characteristic.
By submitting an application, candidates confirm that they have read, understood, and accepted the contents of this notice.

Why Work with MSF?
• Global impact: Contribute to an internationally respected organisation delivering healthcare and advocating for humanitarian change.
• Career growth: Build and advance your fundraising expertise within a purpose-driven organisation.
Inclusive environment: Join a diverse team of passionate professionals committed to making a difference.

Employment Package
• Monthly salary: R30,447.00
• Position level: 5
• Benefits: 13th cheque (paid in November), 10% additional pension contribution, full medical aid contribution, transport allowance, and cellphone allowance
• Work tools: Fully equipped office including computer, internet access, and stationery
Contract: Fixed-term 12-month contract, based in Johannesburg